At Sinecraft Creations LLP, we aim to provide a smooth and hassle-free shopping experience for our customers. However, we understand that sometimes things may not go as planned. Below is our comprehensive Refund and Cancellation Policy to ensure transparency and clarity in handling such situations.

Order Cancellations

Cancellation Before Shipment
If you wish to cancel your order before it has been shipped, you can do so by contacting our customer support team at [insert email] or [insert phone number].
Orders canceled before shipment will be refunded in full, including shipping charges (if applicable).
Once your order is successfully canceled, we will process the refund within 3-5 business days.
Cancellation After Shipment
If your order has already been shipped, unfortunately, it cannot be canceled. However, you can initiate a return once you have received the product (see our Return and Refund section below for details).

Eligibility for Return

The product must be unused, undamaged, and in its original packaging with all labels and tags intact.
Returns must be initiated within 7 days of receiving the order.
Items such as customized products, clearance items, or any product explicitly mentioned as “non-returnable” in the product description are not eligible for return.

How to Initiate a Return

To initiate a return, please contact us at [insert email] or [insert phone number] with your order number and reason for the return.
Our team will guide you through the return process and arrange for a pickup if applicable. In some cases, you may be asked to send the item back at your own expense.

Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed within 7-10 business days after receiving the returned product, and the amount will be credited to your original mode of payment.
In case the return is due to a defective or wrong item being delivered, we will bear the return shipping cost. Otherwise, the shipping cost for returns may be deducted from your refund.

Non-Returnable Products

Some products such as perishable goods, customized items, and those explicitly marked as non-returnable are not eligible for returns.
Damaged or Defective Products
Reporting a Damaged Product

If you receive a product that is damaged or defective, please inform us within 48 hours of receiving the product by contacting our customer support team at
[email protected].
We may request pictures of the damaged/defective item to process your claim.
Once verified, we will arrange a replacement or initiate a full refund at no additional cost to you.

Replacement Policy

Replacements are subject to the availability of the same product. If the item is out of stock, we will process a full refund.

Exchange Policy

At this time, we do not offer direct exchanges for products. You may return an eligible product for a refund and place a new order for the desired item.

Contact Us

If you have any questions or need further assistance with our Refund and Cancellation Policy, please don’t hesitate to reach out to us:

Email: [email protected]
Phone: 9717934555